Process Behavior Charts to Lead and Improve -EN-
Register as a member. Not a member? create an account and register (one time only) or mail to [email protected] to participate. This Quality Talk is presented by quality expert Mark Graban.
Leaders are often caught between being short on time and having to make accurate assessments of performance. By using simple statistical methods, we can avoid overreacting to every up and down in our performance measures, though, saving time and reducing frustration by not asking for “special cause” explanations for data points that are essentially noise in the system. Mark Graban will share expert tactics for shifting leadership focus from the old standby of drilling into random metrics to instead using data points correctly to systematically improve overall performance for the long term.
Mark Graban is the author of the award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. His most recent book is Measures of Success: React Less, Lead Better, Improve More. He serves as a consultant through his company, Constancy, Inc and is also a Senior Advisor for the technology company KaiNexus. Mark hosts podcasts including “Lean Blog Interviews” and “My Favorite Mistake” – he is currently finishing a his: "The Mistakes that Make Us.'.